This privacy policy discloses the practices for www.OnlinePCRepair.co.uk to protect consumers privacy. From herein, the "Service" is defined as the user support services operated by Online PC Repair. Submitting your information to us constitutes acceptance of this Privacy Policy.

1) INFORMATION COLLECTION AND USE
OnlinePCRepair is the sole owner of the information collected through the web site, phone or e-mail. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. OnlinePCRepair collects information from the users at several different points on our Web site.

a) Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the OnlinePCRepair Remote Service user must first create an account with our technician or Sale Department. During the registration process, user is required to give contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). OnlinePCRepair will use your contact details to contact you regarding the product and/or services you have requested. This includes renewal notifications, special offers, and surveys on improving our service.

b) Payment Information
For added client security, We have outsourced our Payment Processing to Paypal & Nochex. This means that your Credit Card information is not passed onto us and remains secure with either Paypal or Nochex, whichever you prefer.

c) Computer System Information

i) Remote Access - During support we may request for the problem to be resolved by taking control of your computer. OnlinePCRepair uses sophisticated tools which allow the user to grant control of user computer to an expert remotely over the Internet, allowing the Expert to diagnose or correct problems. Our Technicians are fully trained with this software & are experienced with all versions of Microsoft Windows. In addition, Our Technicians will not use Remote Access tools to obtain confidential or sensitive information stored on a users computer or network, deliberately destroy information on a users computer or network, or cause the users to experience system problems.

ii) Remote Access Recording - We may record screen information during your support session. These recordings can be provided as a DVD that can be played back in many DVD Players & almost all computers with a DVD Drive. We may also retain screen recordings to assist with Complaints.

iii) Diagnostic Tool - OnlinePCRepairs main diagnostic tool collects a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by us and is sent securely over the Internet to our servers. OnlinePCRepair analyzes this information to help diagnose and solve end-user problems. Information collected by our Diagnostic tool will not contain any sensitive information such as Web sites visited, e-mails, passwords, profiles, etc.

d) Cookies - A cookie is a small text file used by web browsers to store information. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

e) Log Files
We store IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We also retain IP Address in the Prevention of Fraud.

f) Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

g) Surveys
At the end of a Support Session, you may be invited to complete a Survey regarding your experience. Participation in these surveys are completely voluntary. Information requested may include contact information (such as name and address), and demographic information (such as Postcode). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

2) SECURITY
OnlinePCRepair take every precaution to protect the information of our users. All Personal Information, including Name, Address, Contact Numbers, Email Address are all stored OFFLINE within a secure database.

If you do not have an account, Our Technicians will create this for you at the beginning of the support session. All communication via our Live Support application is 256-bit encrypted, the same high levels used within Banking & Financial Services.

In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

3) SUPPLEMENTATION OF INFORMATION
In order for OnlinePCRepair to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources.