TERMS & CONDITIONS:

By using our tech support services or submitting any information to OnlinePCRepair.co.uk, you indicate your acceptance of, and agree to be bound by the terms and conditions set forth below. If you do not agree to the terms and conditions set forth below, you must exit the website immediately.
-----------------------------------------------------
Under no circumstance shall OnlinePCRepair.co.uk be liable for any special, incidental, indirect or consequential damages that are directly or indirectly related to the use of our services. In no event shall OnlinePCRepair.co.uk have any liability to you for any damages, losses, or cause of action for more than the purchase price of any items or services that have been purchased from OnlinePCRepair.co.uk.

The following additional terms and conditions apply to all relations between the Client and OnlinePCRepair.co.uk.

The Client agrees to pay and is financially responsible for all billable items and service options more particularly described below.  In addition Client agrees to description of service option found on our website:

I. Terms of each Support Token.

1. Each Support Token entitles the client to a maximum of 3 hours technical support in one single support session.

2. Our technicians will review your system information and will perform suitable optimisation & maintenence during each session.

II.  Cancellations and Refund Policy:

Prepaid Remote Support Tokens are non-refundable except for the following circumstances:

1. We could not connect to your computer.

2. If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer. Cancellation and refund requests after 48 hours of purchase will be denied and your support tokens will remain in your account.

III.  Misc.

Tangible Products:

All products are billed at quoted prices. OnlinePCRepair.co.uk is not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions.

Additional Expenses:

Additional miscellaneous product items may be billed separately; such as additional cables or other supplies needed to complete work or projects. Parking expenses and tolls, if applicable, shall also be billed.

Payments:

Payments are secured via credit card information provided by client during sign up. Client agrees to not dispute charges with Credit Card Company.

Disputes:

Any dispute or dissatisfaction with work performed must be made within 30 days of the service date. Any dispute raised after 30 days will be deemed null and void. OnlinePCRepair.co.uk will respond within 7 working days.

We store all support information, such as chat dialogue, screen recordings & file transfers to assist with customer queries & disputes.

Amendments to terms and conditions:

We reserve the right to periodically update this agreement. The latest copy of the agreement will be available on our website www.OnlinePCRepair.co.uk By continuing to use the Website and/or OnlinePCRepair.co.uk services you acknowledge agreement to such amendments.